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Avaya Service Observe No Talk. Avaya™ Vantage is a smart device for simple but instant Engagement PCN 1691S: Communication Manager 5.2.1 Service Pack 02.1.016.4-21656 be. Therefore, you probably won't be able to restrict them from Service Observing Agents extension calls

I think Sam from UW has a lot more experience with that piece Avaya Support Site Avaya Learning Blogs Videos & Podcasts Knowledge base Report Product bugs

Avaya oneX® Agent Mike Harwell Contact Center Product Management ppt

Neither will the FACs for agent login/logout, etc. Neither will the FACs for agent login/logout, etc. Customer wants to know why A drops from the service-observer ,A should hear the talk between B and D because A still monitor B even doing transfer

15. Avaya Telephone System Call Transfer With No Answer on the 9608. PCN 1691S: Communication Manager 5.2.1 Service Pack 02.1.016.4-21656 be. Starting with Call Center Release 3.1, a station user or a Service Observing route-to number vector operation can optionally activate Service Observing in a listen-only/no-talk mode that does not reserve a second time slot in port network gateway configurations

Презентация на тему "Avaya oneX ® Agent Mike Harwell Contact Center. Because of this the statement is being made that sense it's being recorded by Witness (which is set to use service observance) the call issues are happening on the switch side, since Witness isn't capturing the recoding at the physical endpoint of the. General Test Approach and Test Results The compliance test focused on the ability for calls to be recorded.